We really wish that our customers could be always satisfied of their purchases and of all Society Limonta products. However, if the necessity of changing or returning an article does occur, please follow these simple indications.

You cannot change an article after having processed an order. If the product does not respect or comply with your expectations, you can return it and ask for a refund. You can then place a new order for another item.

1. The products must not have been used, washed or worn;
2. The identification tag must not have been removed from the product;
3. The products must be returned in their original packaging;
4. The products must be returned to the Seller within 14 (fourteen) days from the date of exercise of the right of withdrawal;
5. The products must not be damaged.

Non-complying products can be returned within 14 days from delivery date. After having exercised the right of withdrawal, the product must be returned within five days. You must carefully verify the state of product, no label or seal must be removed. We will not change or refund any article that is not perfectly complying with the original condition of delivery.

You must download, fill in and send the return form together with the product you are returning.

Free return for faulty goods or non-compliance must be previously authorized. Therefore, you must contact or Customer Care Service at the following email address: ecommerce@societylimonta.com. They will provide all the information for the returning procedure. If they previous conditions are not respected and defect is ascertained, the parcel will be returned to the customer and refund won’t be authorized.

In case of unsatisfactory purchase (i.e. not due to a defected or non-compliant product), all returning expenses are carriage paid. You must give us the tracking number for any tracing of the delivery process. We will refund only products received from the warehouse. Delivery expenses will not be refunded. Refund timing can vary according to the bank.

All returns authorized by our Customer care Service are free of charge. In case parcel is returned to our warehouse without any previous authorization and without our tracking number, delivery expenses will not be refunded.

1. The Seller undertakes to refund the price and the shipment costs paid by the Customer to receive the goods as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal. The Seller will not refund customs duties in case of return. The Seller, however, may retain the refund until it has received the goods or until the Customer has proved that he has returned the goods, depending on which condition occurs first. Shipping costs for returning the goods will not be refunded.

2. The Seller will make the refund using the same payment method used by the Customer for the initial transaction, unless otherwise agreed with the Customer. In case of partial return, the Seller will not refund shipping costs.

At the present time, it is not possible to return products in our shops or sales point. All products purchased online must be returned to the company’s headquarters, at the previous address.

1. The prices of all products sold on the website include taxes, rates and customs charges.
2. The prices are indicated in Euro (EUR) in shipments to all countries of the European Union, as well as European countries not belonging to the European Union, such as Iceland, Norway, Switzerland, Bosnia Herzegovina, Serbia, Montenegro, Albania and Macedonia. Prices are indicated in Pound (GBP) in shipments to Great Britain.
3. The total price shown includes the fixed price shipping costs indicated in point 5, and applicable taxes and rates.
4. The prices of the products may be updated by the Seller at any time prior to the purchase order for a product being concluded in accordance with Section 3 of the General Terms. The Customer is required to check the final sale price when sending the purchase request.
5. Shipping costs, including the total cost shown in the basket during the purchase process prior to confirming the order, are charged to the Customer in a fixed amount equal to:

- € 10.00 (vat excl.) for each order to be delivered in Italy, including the islands.
- € 20.00 (vat excl.) for each order to be delivered in France, Germany, Spain, Portugal, Netherlands, Sweden, Finland, Denmark, Belgium, Austria, Ireland, Luxemburg, Great Britain, Croatia, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Lithuania, Poland, Romania, Slovakia, Slovenia, Latvia and Malta.
- $ 60.00 / € 60,00 for other countries.

6. Shipping costs have been calculated with objective criteria in order to avoid discrimination between subjects in the EU.