We really wish that our customers could be always satisfied of their purchases and of all Society Limonta products. However, if the necessity of changing or returning an article does occur, please follow these simple indications.

You cannot change an article after having processed an order. If the product does not respect or comply with your expectations, you can return it and ask for a refund. You can then place a new order for another item.

1. The products must not have been used, washed or worn;
2. The identification tag must not have been removed from the product;
3. The products must be returned in their original packaging;
4. The products must be returned to the Seller within 14 (fourteen) days from the date of exercise of the right of withdrawal;
5. The products must not be damaged.

1. In accordance with Art. 52 of the Consumer Code, the Customer is entitled to withdraw from the contract within fourteen (14) days from the date on which the product was delivered without providing any reason. To exercise the right of withdrawal, the Customer is required to complete the specific “return form” found in the packaging of the purchased products and also attached to the order confirmation e-mail, or to send a specific communication highlighting the clear intention to withdraw from the contract. That communication should contain an indication of the Product for which the Customer intends to exercise the right of withdrawal and the order number. The return form or any communication must also be sent to the Seller by way of e-mail to the following address: ecommerce@societylimonta.com
The Seller will promptly send to the Customer confirmation of receipt of the return form or the cited declaration.
2. If the returned product is found to be in one of the conditions set out in point 8.2 and the return cannot be accepted, the Seller will contact the Customer and, in this case, the Customer may choose to have the product back at its expense. Where, on the other hand, the Customer does not wish to have the product back, the Seller reserves the right to retain the products and the sum corresponding to the purchase price of the goods.
3. In accordance with Art. 57, Paragraph 2 of the Consumer Code, the Customer is solely liable for the reduction in value of the goods resulting from any handling of the same other than what is necessary to establish their nature, characteristics and functioning. The Seller, therefore, reserves the right to refuse the return of any products that may be damaged, dirty, deteriorated or are in a condition that infers that they have been used for purposes other than those indicated above. The Seller also reserves the right to claim compensation for damage that may be attributed to the willful misconduct or negligence of the Customer when returning the products. The Seller will not be deemed liable in the event of loss or theft of the returned products, not attributable to it, as well as in the event of return to an incorrect address or delays in delivering the products. It is therefore understood that the Customer accepts any shipment risk

1. The Seller undertakes to refund the price and the shipment costs paid by the Customer to receive the goods as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal. The Seller will not refund customs duties in case of return. The Seller, however, may retain the refund until it has received the goods or until the Customer has proved that he has returned the goods, depending on which condition occurs first.
2. The Seller will make the refund using the same payment method used by the Customer for the initial transaction, unless otherwise agreed with the Customer. In case of partial return, the Seller will not refund shipping costs.

At the present time, it is not possible to return products in our shops or sales point. All products purchased online must be returned to the company’s headquarters, at the previous address.

1. The prices of all products sold on the website include taxes, rates and customs charges.
2. The prices are indicated in Euro (EUR) in shipments to all countries of the European Union, as well as European countries not belonging to the European Union, such as Iceland, Norway, Switzerland, Bosnia Herzegovina, Serbia, Montenegro, Albania and Macedonia.
3. The total price shown includes the fixed price shipping costs indicated in point 5, and applicable taxes and rates.
4. The prices of the products may be updated by the Seller at any time prior to the purchase order for a product being concluded in accordance with Section 3 of the General Terms. The Customer is required to check the final sale price when sending the purchase request.
5. Shipping costs, including the total cost shown in the basket during the purchase process prior to confirming the order, are charged to the Customer in a fixed amount equal to:

€ 10.00 (vat excl.) for each order to be delivered in Italy, including the islands. 
€ 20.00 (vat excl.) for each order to be delivered in France, Germany, Spain, Portugal, Netherlands, Sweden, Finland, Denmark, Belgium, Austria, Ireland, Luxemburg, Great Britain, Croatia, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Lithuania, Poland, Romania, Slovakia, Slovenia, Latvia and Malta.
$ 60.00 / € 60,00 for other countries.

6. Shipping costs have been calculated with objective criteria in order to avoid discrimination between subjects in the EU.

• Orders sent by 18 December will be delivered before the Christmas break.
• For the UK / CH market, shipments will be suspended from 29 December to 5 January. All the orders placed during this period will be shipped from 8 January.